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Frequently Asked Questions

The following are the most frequently asked questions Eataly Vino - Silicon Valley has heard from its users. If you have a question or would like to tell us about a great bottle of wine, please Contact Eataly Vino - Silicon Valley, we're interested in hearing from you.
Q. How accurate is your inventory?
A. Eataly Vino updates the inventory daily. We have a fast-moving store and apologize in advance for items being sold out in store and still show available on the website.
Q. Do you charge my card as soon as an order is placed?
A. No. We put a pending hold on the amount while we confirm the quantity and availability of the wine. Once confirmed, we will charge your card in full.
Q. Do you ship out orders when placed?
A. Yes, unless you request we hold for weather. Orders may be held for up to 60 days free of charge.
Q. I don't see the wine I want listed on your website. Is it available?
A. If you are looking for something and don't see it, use the Purchase Request form on the website and we will check on availability. 
Q. What are your shipping fees?
A. Local Delivery is a flat fee of $19, free over $150 (pre-tax).  Shipping to other states were allowed is $39.90 per 12 bottle case. California shipping is included on orders over $399.00

Buyer will be assessed a 15% restocking fee should any order be returned to Eataly Vino due to but not limited to the following: invalid address; no one 21 years of age or older available at the shipping address; shipment refused by recipient.

Q. Can I place an order for pickup in store?
A. Yes. You can choose in-store pickup at checkout. We will hold your order at the Guest Relations Desk for up to 30 days. Just give your name and the order number when you come to pick up and we will retrieve your order. If you do not pick up within the 30-day period, you will be charged a 15% restocking fee unless otherwise agreed with the Wine Team. 
Q. What is your discount policy?
A. We offer volume discounts of 10% off 6 or more bottles of wine. There are no discounts on Wine Clubs, Gift Boxes or Spirits. Spirits are not discountable or do not count towards the 6 bottle count to achieve a discount. Items on sale or will not be further discounted and other promotions will not discount on top of the volume discounts.  Items on sale will, however, count towards the bottle total to achieve the volume discount.

Wine Club Members receive 10% off any regularly priced wine, spirits, and beer, with an additional 5% for a total of 15% off 6 or more bottles of wine, and an additional 10% for a total of 20% off 12 or more bottles of wine.

Q. What is your return policy?
A. Unconsumed corked or otherwise compromised bottles may be returned in-store for a replacement bottle, wine purchase exchange, or store credit.  Returns are only accepted for purchases placed in the last 30 days since we cannot control how the wine was stored once it left our possession. Wines over 10 years of age cannot be returned.
Q. How do I check the status of my order?
A. For local deliveries, you will receive an e-mail notifying you of your driver and route so that you can follow on-line.
Q. The image I see of the wine is from a different vintage than stated. Which vintage do you have?
A. Vintages change faster than we can photograph bottles so always refer to the name and not the picture to identify the year of production.
Q. Can I use a gift card to place an order online?
A. Gift cards are only valid in-store.